Behavioural competencies Essay Example | Topics and Well Written Essays - 1500 words

Behavioural competencies - assay Examplehe competencies of customer focus, effective communication, interpersonal effectiveness, and relationship management to reflect the need to demand with customers in an exceptional manner. I have made the competencies as generic as possible so that they cut across functions.Listed in the following sections are the competencies, with all(prenominal) having a definition and behavioural indicators for each take aim. The four levels are sound understanding, working knowledge, can do, and mastery and expertise. For the Senior Sales Assistant, the required level for all competencies is pegged at 3 (Can Do level).A strong drive and/or bias for producing results found on a high standard of excellence. These standards may be ones own knightly performance (striving for improvement) an objective and tested measure (best pr playice) delivering responsive and empathic service (customer focus) or improving what anyone has constantly done (innovation). Unique accomplishments and achieving performance objectives also indicate this competency.The ability to demonstrate and display self-direction or self-motivation. This includes the ability to maintain active personal energy and interest in learning as hale as displaying dynamism and balance while engaging in ongoing personal development. This includes the ability to act as a role model demonstrating accountability, integrity, professional competence and trust and the ability to act in accordance to the highest standards of business ethics and protocols of the organisation.The genuine desire and ability to anticipate, understand, meet or exceed the postulate of internal and external customers. This includes seeking first-hand information from customers, using own technical knowledge and consulting skill to go beyond customers expressed needs as well as taking personal responsibility for perpetually raising the standard of customer service.The ability to actively listen, understan d and respond appropriately when interacting with individuals