Case Study

My idea for the team project is on the current execute used for reclaim or replacement for the Sony Playstation 2 systems afterwards the 90-day warranty stop. The routine used before the warranty period is over is very efficient. There is rarely a strain in the process time. The process is a storefront calls in for a re operate authorization skeleton. We then fax the form to them, and the manager fills it by at his convenience (The managers usually fills it out the same day). He/she then faxes the form posterior to us, and we drift all the information that same day, or the next trading morning. We then call back the manager and issue him/her a return authorization number. The manager then boxes up the regretful unit and sends it back to us via Fed Ex. Once we regain the package, we send out a new unit back to the storefront the same day. This system works very well(p) for us, and we have been noted in the industry for our quick turn around time. The process after the warranty period is not as efficient mainly because the process is out of our control. The process is the storefront calls in to inform us about a system out of warranty, and we issue them the phone number to the closest authorized Sony stamping ground center. The manager then sends the unit to the repair center.

The repair fee is $115 plus fare and intervention (this averages to about $120-125). The payment is also delinquent when the system is sent. The repair center then repairs the unit at their convenience, and sends the repaired unit back to the storefront. The turn around time is about 5 weeks. The shipping fee back is the stores responsibility. This process is not wholly inconsistent, but it makes our customers hesitate to place a reorder due to the fees involved, and the long time for repair. For the project, I will use 4 tools that will show various reasons for the inconsistency, and will show the in small stages processes. The 4 tools are: 1.Brainstorming 2.Fishbone Diagram 3.Flowchart 4.Force... If you want to get a safe essay, order it on our website: Ordercustompaper.com

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