Technology Impact

Technology invasion Paper University of Phoenix Technology 401 August 2, 2010 Technology Impact Kohls mission is to be the leading family-focused, value-oriented specialty incision enclose offering quality exclusive and national disfigurement merchandise to the client in an environment that is convenient enkindle (Kohls, 2010). Kohls introduces new technology to help increase gross sales and guest service. By introducing new technology, kohls is a productive company. This paper I will explain Kohls late(a) technology and why it is effective. The company introduced a way of guild items for customers who wanted items not in stock in the store over the phone last year. The customer would call Kohls online ecommerce department and order the item that they wanted. If the item were stocked online the customer would receive free shipping to his or her homes. They were also able-bodied to use their store coupons and buy the item at the alike(p) price as the store prices too. All of Kohls prices are the same in store and online. The associates handed out tease to customers with information on how to call online from the store.

We also explained the benefits to every customer at the registers. When asking a customer Did you find everything you were face for today? We would also add in the new clay of calling online. The mailing had the extension number on the card so that the customers knew what number to call. The card also had lines for the UPC number and verbal description of the item so it would easier to locate the item online. The new system worked so well that the company came up with an easier way for customers to secure items that we didnt have in stock at the store. A few months ago we received new Kiosks at the store.  Vicki Shamion, VP of domain and community relations for Kohls said We are... If you want to mother a full essay, order it on our website: Ordercustompaper.com

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